Frequently asked questions
Getting started
How do I sign up?
Create an account with your name, email and password. To keep accounts secure, both sign-up and sign-in require verifying a one-time code sent to your email before you're let in.
Do I need to verify my identity?
Yes — once your first order is confirmed, you'll upload one government-issued ID from your Dashboard. Our team reviews it within a few hours, and it only has to be done once.
Renting & combos
What rental durations are available?
1, 3, 6 or 12 months. Longer tenures come at a lower effective monthly rate, and you can pay monthly or upfront for the whole tenure. A few products are only rented out on certain tenures — each product page shows the ones available for it.
Is there a security deposit?
Yes, on 1 and 3-month rentals. Choosing a 6 or 12-month tenure waives the deposit entirely, and the ₹99 delivery fee along with it.
What's a combo?
Combos let you bundle products together for an extra discount. Pick any 3 or more products on the Build Your Own Combo page and the discount is applied automatically.
Delivery
How fast is delivery?
We guarantee delivery and installation within 48 hours of your order being confirmed, at a slot you choose.
Which cities do you deliver to?
Bangalore, Bhubaneshwar, Kolkata and Noida today, with more cities on the way.
Is delivery free?
Delivery is free for 6 and 12-month rentals. A flat ₹99 fee applies to 1 and 3-month rentals.
Payments
What payment methods are accepted?
All payments are processed securely through Stripe. We never store your card details.
Monthly vs. paying upfront — what's the difference?
You can pay month-to-month, or pay for your whole tenure upfront for an additional discount that varies by tenure length.
Cancellations & returns
How do I cancel or return a product?
From your Dashboard's Orders tab any time. See our Refund & Cancellation Policy for the full details on refunds and timelines.
Still have a question? Contact us.